EN
Home - Support & Service

Support & Service

Adhering to the service tenet of "customer first, quick response, quality first, professional technology", we provide customers with one-stop diversified service solutions to meet their different service needs.


Customer satisfaction is at the core of our service philosophy. We are committed to providing responsive, professional and personalised service. Our professional customer service team is available 24/7 to answer any questions and concerns you may have, ensuring smooth communication and collaboration throughout the cooperation process.

Consulting Service
  • Customer Satisfaction

    Customer Satisfaction

  • In Time

    In Time

  • Professional Service

    Professional Service

FAQ

  • Q

    Is the installation of charging pile complicated?

    A

    It's not complicated. Common for home users are wall-mounted and vertical, and there will be professional surveys before installation, such as confirming the total wiring, the required pipes, accessories, whether it is grounded, and the way of taking electricity. Like the installation in the underground parking lot, the surveyor will give the plan according to the actual situation

  • Q

    How about the charging stability of the charging pile?

    A

    After a long period of testing and a lot of user feedback, our product design reasons are superior to similar products

    Charging pile charging stability is good. Most products are equipped with voltage regulators to adapt to common power grid fluctuations. As long as the power grid is normal and the equipment is trouble-free, the power supply can be stable. However, if the power grid is abnormal, the line is aging, or the equipment is damaged, the stability may be affected. Regular maintenance can reduce such risks.

  • Q

    Is the hanging installation of charging pile safe?

    A

    Hanging charging piles are usually safe. The premise is that the walls are solid, like solid brick walls, concrete walls; With adaptive fixed parts, according to the standard height of 1.4-1.5 meters installation; And the charging pile protection level meets the standard, there is leakage protection, good heat dissipation, regular inspection and maintenance after installation.

  • Q

    Home filled pile long-term use, failure to do?

    A

    We provide perfect after-sales service, the home filled pile has a certain warranty period, in the warranty period of non-human causes of failure, we free repair or replacement. After the warranty period, there is also a professional after-sales team on standby, you only need to call the after-sales phone, we will respond within 24 hours, as soon as possible to arrange on-site inspection.

  • Q

    Home filled pile installed outdoors, will the wind and rain damage?

    A

    Our home pile protection level reaches IP54 and above, with good waterproof, dustproof, sun protection performance, can adapt to a variety of outdoor environment. The shell is made of high-strength, corrosion-resistant material, and the internal circuit is treated with special protection, which can effectively resist wind and rain and ensure long-term stable operation.

Quality Assurance

Quality is our primary concern.

Quality is our primary concern. From raw material procurement to final product delivery, we implement strict quality control measures at every stage of production. Our products are manufactured in accordance with international standards and are rigorously tested to ensure their reliability and durability. With our quality assurance system, you can be confident in the products you distribute, which will help you establish a good reputation in the market.

Installation Guide

Offline Installation Guide

Quality is our primary concern. From raw material procurement to final product delivery, we implement strict quality control measures at every stage of production. Our products are manufactured in accordance with international standards and are rigorously tested to ensure their reliability and durability. With our quality assurance system, you can be confident in the products you distribute, which will help you establish a good reputation in the market.

Customer Evaluation

Lisa

Lisa

United States Distributor

The installation process of the charging pile was very smooth. The technicians were highly skilled and the installation was fast. No technical difficulties were encountered during the process, and the overall experience was excellent. The operation is simple, the charging speed is fast, and it meets the daily travel needs. It is highly recommended.

Lili

Lili

United States Distributor

The charging solution for the middle parking spaces in the underground garage is really suitable. The hanging installation method doesn't occupy any parking space at all and it also supports reservation charging. The overall experience is excellent!

William

William

United States Distributor

It has a beautiful appearance, can automatically retract and extend the charging cable, and the charging gun also has a cable memory function, which is really friendly to female users.

James

James

United States Distributor

The charging pile is particularly excellent. It has a very high aesthetic level and looks great when placed on the wall. The design is simple yet very practical. It is safe and stable for charging and offers a high cost performance.